Skills
- Customer service management
- Policy development
- Training and mentoring
- Complaint resolution
Roles and Responsibility
- Oversee customer service operations and ensure high customer satisfaction.
- Develop and implement customer service policies and procedures.
- Train and mentor customer service representatives.
- Handle escalated customer complaints and resolve issues efficiently.
Employer Brief
A leading retail company with a strong focus on customer experience and service excellence. They are seeking a customer service manager to lead their service team and enhance customer satisfaction.
This job has expired on July 31, 2024 .
